The Dauphin County 9-1-1 Emergency Communications Center (ECC) utilizes the Intergraph Public Safety map-based Windows Computer Aided Dispatch (CAD) System, which is defined as a class 1 CAD system per NFPA 1221. This system is utilized to process call information and disseminate it to the proper dispatch position. A custom Geographic Information System (GIS) map assists in showing the incident location.
Once the telecommunicator receives a call at their dispatch position, the system will recommend the appropriate unit(s) to be dispatched. The system is then used to track and log all incident and unit activities.